IMPORTANT NOTE:
Due to current business limitations associated with Covid-19 there will be disruptions with warranty claims. It is unlikely that we will be able to arrange a Technician to repair and there will be delays if products need to be replaced. We are still accepting warranty claims and will try and assist especially when a product is considered essential but there will be disruption.
The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Trade Depot, its warranties, and its terms of sale will comply with all requirements of the Consumer Guarantees Act.
"When things go wrong, we’ll do our best to right them no matter who is at fault."
Trade Depot offers a standard 12-month warranty on most items excluding circumstances and items noted under Warranty Limitations. We will repair, replace or refund the item depending on how serious the fault is. The warranty only covers damage to the item and may not cover consequential losses or costs.
In addition to our standard 12-month warranty, some of our items and manufacturer ranges come with an extended manufacturer/parts warranty. Our website will clearly state any extended warranty terms on our individual product pages.
Please note that the current warranty cover periods on our website were updated on 18. September 2018. Any warranty claim is subject to the warranty terms that were in effect on the date of purchase.
This means that the current extended warranty terms are valid for purchases on or after the 18. September 2018. Note that, outside of warranty, we will endeavour to provide you with any parts and assistance necessary to fix your item, however incurred costs may be passed on to you.
The standard and extended warranty do not cover:
The warranty is for personal or household use only. It excludes commercial/industrial, rental property and item rental use.
Repairs and repairers must be authorised by Trade Depot Limited otherwise their repair costs may not be covered in full by warranty. The amount covered will be assessed by Trade Depot.
Installations and workmanship not carried out by personnel authorised by Trade Depot Limited are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesman for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.
All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.
Trade Depot will not meet the costs of tradesmen, services, penalties or any other losses/costs whatsoever caused by any event/failure including time-to-time lateness, errors and damaged parts.
Failure to comprehensively inspect for defects/flaws/correct items/in-full before installation (and on immediate arrival) can in some circumstances limit your claim under the company warranty. This is due to the company not having control/care or custody of the product after that time.
Warranties are not transferable beyond the original purchaser.
Heat Pump Service Centres:
Phone or email Trade Depot directly as soon as you can and generally before engaging tradespeople to service or repair your item. Our contact details:
