Delivery rates below are calculated for this item only and do not contain any order delivery discount. Your final delivery cost will be calculated in the checkout.
Delivery times depend on the size of your order and destination.
Following delivery times are indicative only:
|Average delivery times*||Small Items||Large Items|
|Auckland City||2-3 days||3-5 days|
|Hamilton / Tauranga City||2-5 days||5-8 days|
|Wellington City||2-5 days||5-8 days|
|Rest of North Island||2-5 days||6-9 days|
|Christchurch City||3-6 days||12-18 days|
|Dunedin City||3-6 days||12-18 days|
|Rest of South Island||4-8 days||12-18 days|
*Working Days, After Payment Received
However, we often deliver quicker, and sometimes we may be delayed.
Regardless whether you buy on our website or come to our showroom, you can pick your order up in store. Please note that we have a 5 day pickup policy which means you need to make sure you pick up your order within 5 days of purchase. After 5 days, we charge a daily storage fee of $10 (inc. GST) for each day. We will only waive the storage fee if your order contains backorder items. If you find that you can't pick your order up within 5 days and wish to avoid incurring storage fees, we can ship the order to you. Just call us on 09 636 1111 and arrange for your order to be delivered. Please note that you may need to pay for delivery if your order doesn't meet our free delivery conditions. If the delivery option also doesn't work for you, we can put the items back in stock until you're ready to pick them up, however please note that items may be sold to other customers and go out of stock.
Normally we will ship your order within 3-5 working days after payment is received. Our carriers will endeavour to give you advance notice of the delivery to your address on the day, if requested and whenever practical. Driver will be on site for up to 10 minutes at drop off.
Delivery to driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
South Island city residential includes Christchurch, Nelson, Dunedin Cities only.
In most cases, our carriers will attempt to deliver orders to rural addresses. In the rare case when rural delivery is not possible, your order will be sent to the nearest city or town depot and you will be notified to arrange pickup.
Please note that deliveries to rural areas are subject to rural delivery charges. Our website will endeavour to present up-to-date delivery charges for your destination, however, we reserve the right to charge the difference if the actual delivery charges are higher than what was charged on the web sales order. In this case we will contact you to arrange payment.
Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.
Small orders delivered by courier will have a rural delivery surcharge of $5 applied at the checkout, when you enter your address.
All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.
If you accept the delivered goods without a person present you will either:
Please do not sign “undamaged” unless you are completely satisfied with the condition of the items in your order in respect of breakages, damages or defects.
Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. Please see our Delivery and Returns policies for details.
If your order has been delivered by our own Trade Depot delivery service, you will be able to arrange a return/replacement on the spot with the driver.
If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service team to logde a return/replacement claim.
Please note that standard deliveries exclude special delivery services:
We offer free delivery for orders containing only small items (up to $20kg) if the order subtotal is $100 or over.
If the order contains large items or a mix of large and small items, then our discounted freight charges apply. Discounted freight is calculated based on the discounting taking effect for order subtotals of $1000 and over. For each heavy item in the cart, freight is calculated by adding up the item's individual freight cost to your specified destination, then depending on the order subtotal, a discount is applied. The discount starts at 10% off the full calculated freight cost at subtotal of $1000 and increases by 2% for every $100 up to the upper threshold of $3000 where the discount ends at 50%. For orders over $3000 the discount is 50%.
The final freight charge is calculated by applying a rounding method to the discounted value and subtracting that from the full freight cost which is what will be shown in the checkout as the final delivery cost. The checkout will show the full freight cost and the discounted freight that is charged to your order.
Please note that the delivery estimates on the product details pages may differ from the final delivery charge in the checkout as discounts are applied.
We stand behind our product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason and that's why we offer an easy (change of mind) returns policy. We'd like you to be completely satisfied with your product selection and it’s suitability!
We offer a “no questions” 28 day right of return on all goods purchased. Of course the goods should be unused and in re-saleable condition, ideally with their original packaging. Simply contact us and let us know that you wish to return your items and we'll get things under way.
You will need to pay the freight for returned items, however, contact us and we'll see what we can do to minimise this cost to you.
Returns will attract a restocking fee (normally 20% of the item price) if returned after the 28 days or if the item is not in re-saleable condition, (ie.: no packaging or item was used).