Please respect all staff:
There are isolated incidents during COVID restrictions where retail, warehouse, office and delivery teams have received disrespectful treatment, threatening behaviour, bad manners and unreasonable complaints. This is especially the case for women, young workers and culturally and linguistically diverse staff. The fact that we have made mistakes does not justify any abuse. We are working hard to deliver all your purchases despite all the challenges.
Our main priority is the health and safety of our staff, customers and wider community. Please be patient and stay safe - thank you.
Please track your order online before calling us about your delivery.
You'll need your sales order number or invoice number and the email or phone number you used at purchase time.
|Store||Showroom||Click & Collect||Delivery|
|Auckland - Onehunga||OPEN*||YES*||YES|
|Christchurch - Sockburn||OPEN*||YES*||YES|
* Please wear a face covering at all times. Scan in. Keep social distancing. Observe current safety rules, follow our staff instructions, come prepared if picking up large items.
Vogue is a New Zealand Brand distributed and fully backed by Trade Depot Limited.
Vogue appliances include dishwashers, home laundry appliances, large cooking appliances, waste disposal units, microwaves and refrigeration appliances.
Our Vogue appliances are manufactured by major international manufacturers such as Midea Corporation, one of top 3 appliance manufacturers in the world and a Fortune 500 company. All units are manufactured to standard appliance sizes so you can expect that replacing your existing wall oven, cooktop, dishwasher or stove with a new Vogue unit will fit the same cutout or space.
Reliability and a long, low maintenance life are our primary guidelines when specifying, testing and selecting appliances under the Vogue brand. This is matched with modern styling, current trends and great performance to make sure that our range is always beautiful and efficient.
Established in 1968, Midea is a publicly listed and, since July 2016, Fortune 500 company that offers one of the most comprehensive ranges in the home appliance industry.
Midea is headquartered in Southern China but is a truly global company with over 100,000 employees and operations in more than 200 countries. The company has 21 production facilities and 260 logistics centres worldwide. After nearly 50 years of continued growth, Midea now generates annual global revenue of more than USD22 billion.
Midea’s brand promise is to “Humanize Technology” supported by the motto: “Midea - make yourself at home”. Midea is implementing its strategy to continue as a highly dynamic enterprise, with the aspiration for consistent growth that is characteristic of a world-class business.
You can learn more about Midea on our Midea brand page.
Why are you so cheap?
We buy in volume directly from the manufacturer so can pass the savings to you; we also work on tiny margins, our business is based on volumes.
Where do your products come from?
We buy from leading global manufacturers around the globe.
Why are some items sometimes out of stock?
We strive to maintain the availability of all items listed. However, due to the success of a particular item(s) or supply delays, it is possible that an item can be temporarily out of stock. Most times, we can provide ETA information on an out of stock item.
I wish to order an item that is out of stock
If the product has an ETA date, we can provide a back-order service, contact our sales team on 09 636 1111. Please see our service hours at the top of the website.
Are prices the same online as they are in store?
In most cases, the prices you see for products online will be the same as the price of products in the store. Occasionally, our store manager may offer in-store only deals on select items. From time to time we may also run 'Online Only' offers which are deals exclusively available to our online shoppers. To get notified about these online and other deals and promotions, please subscribe to our newsletter. We also sell our products on Trade Me. Sometimes, our Trade Me listing prices may also be part of exclusive Trade Me only promotions therefore may differ from showroom and website prices.
Where can I find the instruction manual for my products?
If applicable, our products come with a printed manual in the box. There will also be a MANUALS & DOCUMENTS section on the product page where you can download the available documentation in electronic formats.
Can I pick my online order up from a Trade Depot Showroom?
Yes, we operate a contact-free store pickup service which means you can order online and pick up at our Showrooms:
Please note that currently we limit pickups to orders over $300.
Do you have other stores?
Please check our Trade Depot Stores page for a list of all our stores and showrooms. Of course, we can ship your order anywhere in New Zealand as well.
What payment methods do you accept online
Our secure online checkout accepts Visa, Gem Visa, Mastercard and Q-Card. Alternatively, you can use Paypal as your method of payment. For your security, your credit card information is not collected or held by this website.
You can also pay by bank transfer during checkout. Just select the Online Banking payment option when placing your order. Supported banks are: ANZ, ASB, BNZ, Kiwibank, Westpac, TSB.
If you wish to 'buy now and pay later', then we offer options with Afterpay, LayBuy, Zip and Humm. You'll need to have an account with one of these online payment providers and your account details ready during the checkout.
Using your Gem Visa automatically provides you with 6 months interest free on purchases over $250.
Using your Q-Card automatically provides you with 3 months interest free deferred payments on any purchase.
Afterpay provides you with 4 equal interest free fortnightly payments.
LayBuy provides you with 6 equal interest free weekly payments.
Zip provides you with 4 equal interest free fornightly payments.
Please see our finance page for our full finance options and terms.
What payment methods do you accept in your physical store? Do you offer any finance options?
We offer the following payment options in our stores:
We offer flexible interest free payment terms with Gem Visa or Q-Card. Please see our finance page for our full finance terms and options.
Do you offer long term finance online?
Yes we offer long term finance with Q-Card and Gem Visa.
Will I get a discount?
Our aim is to provide Kiwis with the best value home improvement products at incredible prices with great backing and service. That's why our prices are already low and extremely affordable. Very occasionally, we run promotions and sales events where you can grab really amazing bargains. We also offer discounts via our Buy More - Save More offer when it's active, where you may receive discounts depending on your order value. Feel free to subscribe to our newsletter to receive updates about new products, our brands and promotions.
I'm a WINZ beneficiary, can I get a WINZ quote from you and do you accept WINZ payment cards?
Yes, we accept WINZ pre-loaded payment cards in our stores.
Does Trade Depot offer lay-by?
Trade Depot does not offer a traditional layby service, however, we offer a number of popular interest free buy now - pay later options: Afterpay, LayBuy, Zip and Humm to our online and in-store customers. Please see above for other finance options.
Can I order products over the phone?
Yes. Contact our Sales/Admin team on 09 636 1111. Please note our hours over holiday periods may vary so please check our Stores page for details. Please see our service hours at the top of the website.
Why am I being contacted about my credit card?
We have comprehensive automated fraud checking in place however, occasionally, our fraud scoring feedback indicates that a manual reference check should be performed. In these cases we will contact you to verify the details you supplied when you placed your order.
Why can't I see the Afterpay payment option in the checkout?
Afterpay has a limit of $1500 per transaction. If you have a cart over this value, you will not see the Afterpay option. You can either split your order into multiple orders under $1500 or use an alternative payment method. Please note that it is likely that you also have an overall spending limit with Afterpay.
How can I track my order?
If your order is being delivered, you would have received an email with your order tracking link or you can track it on this page. If you follow the carrier tracking links, with Mainfreight you can even set up automated tracking notifications via SMS or emails
How long will delivery take?
Due to our order volumes, we currently cannot guarantee specific delivery times, however we aim to be as expedient as possible. Please check our usual delivery times on our Delivery and Returns page for more up to date delivery details.
Can you deliver today?
We outsource all of our deliveries to 3rd party couriers and, due to our order volumes, we currently cannot provide same day delivery as a service. If you are in Auckland, depending on our current delivery schedule, we can sometimes arrange same day delivery for orders placed in our Onehunga (AKL) showroom if the items are in stock. Please make sure you ask your sales person, however please note that we make no guarantees.
Can I get my order delivered on a certain date?
Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. Please see our Delivery and Returns policies for details.
I was promised delivery for a specific date but the order did not arrive on the requested date?
Our sales staff don't have the authority to promise delivery dates. As stated above, we cannot guarantee deliveries for specific dates.
What happens if the goods are damaged when I open them up?
Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) please try to notify Trade Depot within 24 hours of delivery. This does not reduce or limit your ability to claim for reasonable faults that may occur after this time. This does not eliminate your ability to claim for damage not noticed until after this time. You can send your images via our support form.
My appliance was delivered with some minor superficial damage. Can I claim compensation?
Warehousing, carriage, delivery, lifting, unboxing or installing can cause superficial and slight dings and dents to the sides or back of appliances and other items. Such damage does not affect the performance of the appliance.
To make it easier for customers to be compensated, and to avoid a lengthy claims and return process, if you receive an appliance with a superficial damage, Trade Depot will compensate you with a voucher to the value of 5% of the value of the appliance and up to a maximum $50.00.
To claim superficial damage compensation, please take a clear photo of the damaged item and packaging and send it to us via our contact form by selecting ‘Damaged Delivery’ under ‘How can we help?'
Why is my delivery charge higher than what I saw in the checkout?
Our website shows indicative delivery cost to Auckland addresses and this is also reflected in the checkout. Before you add your address, you will see the default delivery cost to Auckland. Once you add your delivery address in the checkout, the delivery cost will be recalculated based on your address. At this point the cost may change to reflect your address.
I have a question regarding my order, who can I contact?
Before contacting us, please check the other FAQs here. We have a self service knowledge base with articles about common issues with our products. Please also check there and If you still need to contact us, you can email our customer service team or contact us via our live chat on the website. Please ensure that you mention your sales order number or your contact phone number used when placing the order so we can locate your information and respond quickly. Please see our service hours at the top of the website.
How can I purchase a Trade Depot gift voucher?
You can purchase gift vouchers on our website by searching for 'gift voucher' or navigating to the gift voucher category by clicking one of our voucher banners or the banner under the Current Promos menu. We sell a variety of voucher denominations so you can choose the desired amount. You simply select if you wish to send the voucher to someone or yourself and fill out the fields as appropriate. Then you add to cart and check out as you would with any purchase. We will send an email with a new voucher code and printable voucher to you or your specified email address once the order is placed. Please note that vouchers are only activated once your payment is completed.
At present, you cannot purchase vouchers at the sales counters in our stores, however you can use the store computer to purchase your voucher from our website and get it delivered to your email inbox. Please ask our sales staff for assistance.
How can I redeem my Trade Depot gift voucher?
You can redeem your voucher for online purchases as well as in store. If you're purchasing online, you will see a field marked "Enter gift voucher code". Please enter your voucher code and click on the "APPLY GIFT VOUCHER" button. If your voucher is valid and has a balance, your balance will be applied to your order. If your voucher balance is insufficient to cover the whole order amount, you will need to pay the remaining balance using one of the available payment methods. Otherwise, you simply place your order and you're done. The order amount will be taken off your voucher balance and you can spend the remaining balance for another purchase.
If you are in one of our stores, simply present your voucher code to your sales person and they will do the rest.
Can I redeem my gift voucher in your stores?
Yes you can. Simply present your voucher code to your sales person and they will do the rest.
How can I check my gift voucher balance?
You can check your balance on our website or you can ask one of our sales personell in store to check it for you. We also provide public computers in our showrooms where you can check your balance on the Gift Voucher Balance page
I've received a Trade Depot gift voucher but it's not working when I apply it?
Gift vouchers are sent when an order is placed however, they are activated by our system once we have received payment for the voucher. Sometimes it can take some time to verify a payment. Credit Card and Paypal payments are usually verified quickly. The Bank Transfer method may take a few minutes to be verified. If, for some reason, the payment fails or is not completed, then the voucher will remain in a 'Pending' status and cannot be used. If you have received a voucher from someone else, please check with them first to make sure that they have completed the payment. If so, then please contact us so we can check your voucher. Vouchers can also expire, so please make sure to check your expiry date.
How long are gift vouchers valid for?
Gift vouchers are valid for 730 days (nearly 2 years) from the date of purchase. We reserve the right to extend your voucher under certain circumstances so please contact us if you have an expired voucher and we will see what we can do.
Can I use a gift voucher to purchase another gift voucher?
Sorry, but it is not possible to use your gift voucher to purchase another gift voucher. Vouchers can only be used to purchase items from our product range. If you attempt to use your voucher with a cart that contains a new voucher, you will receive an error message.
Are vouchers the same as coupons?
No, voucher are different from coupons and you cannot put a voucher code in the coupon field or vice versa. Coupons can be for specific promotions whereas vouchers always have a monetary value. Also, vouchers can be used multiple times until the balance is 0 when they become inactive.
Do you offer installation services?
Yes, we offer installation services on a range of appliances. These services are available in select cities. Please see below.
For which products do you offer installation services?
We offer installation services for the following appliances and products:
Where do you offer installation services?
We offer installation services in select main centres. Service availability also varies depending on the type of product.
Find out if your location is in our coverage by browsing to a product that we install and use our installation service checker on the product detail page. Simple tap on "Check your area" and get our system to locate you to check if your address is in our service area and select the desired option. See below how this looks on the product page:
To enable location services if they have been disabled previously, please check your browser help or google "enable location service on Safari", for example.
How can I order your installation service?
You can order our installation service by:
What happens once I order your installation service?
Our team will be notified of your installation request when they check and accept your order into our system. Once we dispatch your order or you pick your order up, we will notify our appropriate area installer to book an appointment at a suitable time with you. Please make sure to check your items immediately upon delivery for defects and damages and PRIOR to the installer appointment. The installer will not be able to install a defective unit and you will be charged the standard installer call-out fee.
Why am I being charged more than your advertised installation price?
Our installation price is based on an uncomplicated and straightforward installation that requires no additional materials or alterations to your space. If our installer encounters more complex situations, they will let you know if there will be additional charges to install your unit.
Can you take away my old unit?
Yes, if you purchase the unit with installation, for a small surcharge, we can also collect your old unit and recycle it when we come to install your new unit. Please select this service option when purchasing the item.
If you purchase the removal service, please make sure that your old unit is fully disconnected from power and water if you are able to do so. Gas disconnections should be undertaken by a licensed gas fitter so our installer will perform the disconnection. Old wall mounted clothes dryers must be taken off the wall.
Please note that we do not offer old unit removal without purchasing the installation service. We do not remove your old unit on delivery. We remove it when we come to install your new unit.
How does your 'Subscribe & Win' competition work?
When you first subscribe to our weekly newsletters, you are automatically entered into a draw to win a $100 Trade Depot gift voucher. For each month, the voucher draw is undertaken on the first business day of the following month. To be eligible to win, you need to be an active subscriber at the time of the draw. The drawn winner is notified by email and asked to accept the voucher. We issue the voucher once the winner has accepted the prize. If we do not receive a reply within 48 hours of the notice email, we reserve the right to re-draw a new winner.
The gift voucher can be used in our Trade Depot stores or online. Please see the Gift Voucher FAQ section above for details. The prize vouchers are valid for 1 month from the day they were issued to the winner. Please note that you cannot use your gift voucher to purchase another voucher.
Can I get the Online Only price in store?
Online only deals are available only by making the purchase on this website and cannot be obtained in our physical stores. The online only pricing is also not available on TradeMe.
What are the terms for Midea "Heat Pump + Installation Offer"?
Back to Back Installation
A back to back installation is the quickest and most economical way to install your new split system heat pump. The outdoor unit is placed at the base of the outside wall on which the indoor unit will be installed and the two are connected. The connection shall not exceed 3 metres. Our installer will visit your home and provide an assessment of your situation, and let you know if your installation will be standard or will incur extra costs.
I received an Email / TXT message with a voucher code, what do I do?
From time to time, we issue voucher codes that we send via email or SMS. If you have received a voucher code you can use it for one or more purchases on our website or our stores by entering the voucher code at the checkout.
Gift Voucher with Purchase Promo - Terms & Conditions
Gift Voucher with Purchase Promo - When will I receive the voucher?
When you purchase an item that has a gift voucher with purchase promotion attached, we will generate and send your voucher within up to 5 working days from date of invoice. The voucher cannot be used for the same purchase and will be valid for 3 months from time of issue.
What are the Free Delivery Promotion terms?
Occasionally, we may run a free delivery promotion for a limited time. In general, we will have minimum order requirements for the free delivery promotion as well as some restrictions for certain remote areas and islands. The promotion conditions will be outlined on our website - just click the current promotional banner to see the details.