Delivery rates below are calculated for this item only and do not contain any order delivery discount. Your final delivery cost will be calculated in the checkout.
Delivery times depend on the size of your order and destination.
Following delivery times are indicative only:
|Average delivery times*||Small Items||Large Items|
|Auckland City||2-3 days||3-5 days|
|Hamilton / Tauranga City||2-5 days||5-8 days|
|Wellington City||2-5 days||5-8 days|
|Rest of North Island||2-5 days||6-9 days|
|Christchurch City||3-6 days||12-18 days|
|Dunedin City||3-6 days||12-18 days|
|Rest of South Island||4-8 days||12-18 days|
*Working Days, After Payment Received
However, we often deliver quicker, and sometimes we may be delayed.
|FINISH||Full Matt Black, grey nozzles|
|MATERIAL||Brass, plastic handpiece|
|RAIL SIZE (mm)||685 x Φ20mm|
|HOSE||1.5M Stainless Steel|
|ELBOW||Black round female (included)|
|WATER RATING||2 Stars|
|FLOW RATE (L / min)||11.5 @ 300 Kpa|
The installation of this unit must be in accordance with industry standard practices, codes and guidelines. A licenced/registered industry professional must perform all plumbing /electrical works. Products should be pre-inspected on opening and rigorously tested / inspected for compliant performance and appearance immediately upon installation.
Specifications/measurements may change. Positions, measurements in the installation guides should in all situations be checked, re measured before cutting, drilling or other fitting.
Regardless whether you buy on our website or come to our showroom, you can pick your order up in store. Please note that we have a 5 day pickup policy which means you need to make sure you pick up your order within 5 days of purchase. After 5 days, we charge a daily storage fee of $10 (inc. GST) for each day. We will only waive the storage fee if your order contains backorder items. If you find that you can't pick your order up within 5 days and wish to avoid incurring storage fees, we can ship the order to you. Just call us on 09 636 1111 and arrange for your order to be delivered. Please note that you may need to pay for delivery if your order doesn't meet our free delivery conditions. If the delivery option also doesn't work for you, we can put the items back in stock until you're ready to pick them up, however please note that items may be sold to other customers and go out of stock.
Normally we will ship your order within 3-5 working days after payment is received. Our carriers will endeavour to give you advance notice of the delivery to your address on the day, if requested and whenever practical. Driver will be on site for up to 10 minutes at drop off.
Delivery to driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
South Island city residential includes Christchurch, Nelson, Dunedin Cities only.
In most cases, our carriers will attempt to deliver orders to rural addresses. In the rare case when rural delivery is not possible, your order will be sent to the nearest city or town depot and you will be notified to arrange pickup.
Please note that deliveries to rural areas are subject to rural delivery charges. Our website will endeavour to present up-to-date delivery charges for your destination, however, we reserve the right to charge the difference if the actual delivery charges are higher than what was charged on the web sales order. In this case we will contact you to arrange payment.
Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.
Small orders delivered by courier will have a rural delivery surcharge of $5 applied at the checkout, when you enter your address.
All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.
If you accept the delivered goods without a person present you will either:
Please do not sign “undamaged” unless you are completely satisfied with the condition of the items in your order in respect of breakages, damages or defects.
Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. Please see our Delivery and Returns policies for details.
If your order has been delivered by our own Trade Depot delivery service, you will be able to arrange a return/replacement on the spot with the driver.
If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service team to logde a return/replacement claim.
Please note that standard deliveries exclude special delivery services:
We offer free delivery for orders containing only small items (up to $20kg) if the order subtotal is $75 or over.
If the order contains large items or a mix of large and small items, then our discounted freight charges apply. Discounted freight is calculated based on the discounting taking effect for order subtotals of $1000 and over. For each heavy item in the cart, freight is calculated by adding up the item's individual freight cost to your specified destination, then depending on the order subtotal, a discount is applied. The discount starts at 10% off the full calculated freight cost at subtotal of $1000 and increases by 2% for every $100 up to the upper threshold of $3000 where the discount ends at 50%. For orders over $3000 the discount is 50%.
The final freight charge is calculated by applying a rounding method to the discounted value and subtracting that from the full freight cost which is what will be shown in the checkout as the final delivery cost. The checkout will show the full freight cost and the discounted freight that is charged to your order.
Please note that the delivery estimates on the product details pages may differ from the final delivery charge in the checkout as discounts are applied.
We stand behind our product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason and that's why we offer an easy (change of mind) returns policy. We'd like you to be completely satisfied with your product selection and it’s suitability!
We offer a “no questions” 28 day right of return on all goods purchased. Of course the goods should be unused and in re-saleable condition, ideally with their original packaging. Simply contact us and let us know that you wish to return your items and we'll get things under way.
You will need to pay the freight for returned items, however, contact us and we'll see what we can do to minimise this cost to you.
Returns will attract a restocking fee (normally 20% of the item price) if returned after the 28 days or if the item is not in re-saleable condition, (ie.: no packaging or item was used).
In general, the Trade Depot motto is: “When things go wrong, we’ll do our best to right them no matter who is at fault.” We will endeavour to assess each warranty claim on a fair basis and perform remedial actions as necessary to resolve the claim to your satisfaction.
By default, you are protected by the New Zealand Consumer Guarantees Act 1993. The Act specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Trade Depot Limited, its warranties and its terms of sale will comply with all requirements of the Consumer Guarantees Act.
This specific warranty statement outlines terms, exclusions and guidelines over and above the standard consumer rights as stipulated by the New Zealand Consumer Guarantees Act 1993 and is applicable only to products purchased from Trade Depot Limited.
For this product, Trade Depot Limited provides a 3 Year Parts Warranty (12 months Labour).
The warranty covers materials, workmanship and labour within these specified and respective timeframes. Where no labour warranty period is specified, a standard 12 months labour warranty is provided. The labour warranty is subject to terms outlined in the “Warranty Service Areas” section.
Trade Depot Limited will repair, replace or refund the item depending on how serious the fault is, except in circumstances outlined under “Warranty Limitations”. We will endeavour to remedy the warranty claim within a reasonable timeframe. Where it is not possible to provide repair or replacement, we will offer a refund. If we offer a replacement and the specific product is not available or no longer manufactured, we reserve the right to provide a similar product.
Trade Depot Limited shall not be liable for consequential losses, damages, costs or inconvenience of any kind including loss of profit. In particular, Trade Depot shall not be liable for any loss, damage, expense, or inconvenience arising from:
a) the faulty installation of this Trade Depot product;
b) the combination, integration, or operation of this Trade Depot product with product not provided by Trade Depot;
c) where goods are used or adapted for a purpose for which they are not designed.
Proof of purchase is required for a warranty claim and warranties are not transferable. Contact Trade Depot Limited directly as soon as you can and generally before engaging tradespeople to service or repair your item.
This product warranty does not cover:
Surface damage to taps – the warranty covers the function of the tap but does not cover wear and tear to the surface over time caused by normal and regular use, abrasive cleaners, scouring, scratching, chemicals, salts, commercial cleaning etc. Limitations also apply for sea spray zones or coastal environments.
Surfaces such as Acrylics, Stone Resin, Glass, Paint, Chrome etc. must not be cleaned with harsh abrasive cleaners and pads such as Jif or Scotch Brite, commercial cleaners, caustic or corrosive chemicals, etc. as these may damage the product surface.
In general, free warranty service areas include homes in central city suburbs/areas of Auckland, Hamilton, Tauranga, Mt Maunganui, Wellington and Christchurch (excluding outlining areas and Islands).
In these areas, Trade Depot will endeavour to repair, replace or service your warranty claim within a 5 working day period.
In other areas, a travel surcharge and callout fees will apply which will be waived in a return-to-base situation.
Items to be serviced/inspected must be in a suitable (thoroughly clean) condition otherwise costs of cleaning and repair preparation may apply.
Repairs and repairers must be authorised by Trade Depot Limited otherwise their repair costs may not be covered in full by warranty. The amount covered will be assessed by Trade Depot Limited.
Bathroom products are covered by a limited replacement warranty and generally do not have service requirements.
Installations and workmanship not carried out by personnel authorised by Trade Depot Limited are excluded by the provisions of this warranty. Please ensure you obtain a comprehensive written warranty from your tradesperson for all materials and workmanship completed and keep a copy of quotes, invoices, warranties and all correspondence.
All goods must be installed, serviced and/or operated by a qualified experienced tradesperson.
Inspection will be required for all bathroom products immediately upon receipt and claims after longer periods and when the product has been installed may be reduced.