Click & Collect and Store/Showroom Pickups

Please note that we allow pickups on orders over $300 and we charge a $15 handling and stowage fee covering up to 5 days from invoice date.

Regardless whether you buy on our website or come to our showroom, you can pick your order up in store. Please note that we have a 5 day pickup policy which means you need to make sure you pick up your order within 5 days of purchase. After 5 days, we charge a daily storage fee of $10 (inc. GST) for each day. We will only waive the storage fee if your order contains backorder items. If you find that you can't pick your order up within 5 days and wish to avoid incurring storage fees, we can ship the order to you. Just call us on 09 636 1111 and arrange for your order to be delivered. Please note that you may need to pay for delivery if your order doesn't meet our free delivery conditions. If the delivery option also doesn't work for you, we can put the items back in stock until you're ready to pick them up, however please note that items may be sold to other customers and go out of stock.

Standard Delivery Service

Normally we will ship your order within 3-5 working days after payment is received. Our carriers will endeavour to give you advance notice of the delivery to your address on the day, if requested and whenever practical. Driver will be on site for up to 10 minutes at drop off.

City Residential Area Deliveries

Delivery to driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
South Island city residential includes Christchurch, Nelson, Dunedin Cities only.

Town and Rural Deliveries

In most cases, our carriers will attempt to deliver orders to rural addresses. In the rare case when rural delivery is not possible, your order will be sent to the nearest city or town depot and you will be notified to arrange pickup.

Please note that deliveries to some rural areas are subject to rural distance and fuel surcharges. While our system tries to present accurate delivery charges, Trade Depot Ltd. reserves the right to charge for additional delivery costs after the order has been placed. Please note that you may be contacted by our customer services in the case when the actual cost to deliver to your address is higher than the estimated checkout delivery charge.

Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.

Small orders delivered by courier will have a rural delivery surcharge of $5 applied at the checkout, when you enter your address.

Goods Inspection on Delivery

IMPORTANT! - All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.

If you accept the delivered goods without a person present you will reduce your rights to claim for transport damage or loss. This will not reduce your rights to claim for faults in manufacturing etc.

Please do not sign “undamaged” unless you are delighted with the condition of the items in your order in respect of breakages, damages or defects.

Requesting a Delivery Date

Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. Please see our Delivery and Returns policies for details.

In Case of Damage

If your order has been delivered by our own Trade Depot delivery service, you will be able to arrange a return/replacement on the spot with the driver.
If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service team to logde a return/replacement claim.

Delivery Exclusions

Please note that standard deliveries exclude special delivery services:

• Express deliveries (same day)
• After hours
• Unpacking & assembly
• Box / pallet removal
• Installation
• Placement within your home
• More than 10 minutes on site

Discounted and Free Delivery Terms

We offer competitive delivery rates on almost all of our items (some exclusions apply). The minimum delivery charge is $5 for small items under $100.

When you enter your delivery address in the checkout, the final freight charge is calculated by applying a discount based on the order value and subtracting that from the full freight cost which is what will be applied to your order in the checkout as the final delivery cost. You will also see your freight savings.

Small items do not contribute to the discounted delivery calculations. We frequently send small items out separately so their freight is added to the large item freight for the final freight cost.

Please note that some items do not qualify for discounted delivery. Christchurch / South Island only items do not qualify for discounted delivery to the North Island.

Please note that the delivery estimates on the product details pages may differ from the final delivery charge in the checkout as the freight is calculated to your delivery address and discounts are applied.

Returns

We stand behind our product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason and that's why we offer an easy (change of mind) returns policy. We'd like you to be completely satisfied with your product selection and it’s suitability!

We offer a “no questions” 28 day right of return on all goods purchased. Of course the goods must be unused and in re-saleable condition, with their original packaging. Simply contact us and let us know that you wish to return your items and we'll get things under way. Please make sure you specify your invoice, sales or order number or TradeMe reference as well as the reason for returning the item.

You will need to pay the freight for returned items, however, contact us and we'll see what we can do to minimise this cost to you.

Restocking Fee

Returns will attract a restocking fee (at least 20% of the item price) if returned after the 28 days.

Please note that to claim a return, your item must be in re-sellable condition.