Delivery Terms

Consumer Guarantees Act

The Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies minimum rights and remedies available to you if goods fail to meet one or more of these guarantees. Trade Depot and its warranties will comply with all requirements of the Consumer Guarantees Act.

Deliveries and pickups:

Standard Delivery Service:

Customer orders must be picked up within 5 days from the date of purchase unless agreed as we do not hold stock once it is purchased. A daily storage fee may incur if it is not picked up within stipulated  time.

Delivery to Driveway for City Residential Areas Only (Excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings products etc.) South Island City Residential includes Christchurch, Nelson, Dunedin Cities only.

Delivery to Nearest City Depot for all other deliveries including Rural, Towns and City Rural Areas (Requires you to pick up from our carriers nearest city depot.)

Normally 3-5 working day delivery service after payment is received. Driver on site for up to 10 minutes to drop off.

Deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.

Goods Delivery and Pick-up claims
All deliveries require a person present to unpack and inspect delivery and sign for goods received in good condition and free from breakages/damage. It is advisable that they immediately open packages and inspect for signs of damage or defect.

Signing for goods or accepting goods without a person present may be either:

  • a waiver of your rights to claim for transport damage; or
  • a reduction of your rights to claim for faults/damage in manufacturing etc.

Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.


Deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box / pallet removal, installation, placement within home, and time greater than 10 minutes on site.