JOIN THE TRADE DEPOT TEAM
If you are looking for your next role in our fast-paced &
ever-growing company then please submit your resume and
cover letter to [email protected]

 

Appliances/Whiteware Technician

About the role
Currently we are looking for a Service Technician to work across both our Auckland sites in Otahuhu and Onehunga and offsite.

The Role
This is a hands on role that will require experience with maintenance, repair and servicing of household appliances, white ware and home improvement products. This role could see you leading and coordinating a team of in house and external technicians and contractors in the future. A vehicle will be provided while you are at work, for work purposes only. This is a Monday to Friday role with (very) occasional weekend work

Responsibilities

• This role is primarily responsible for fault finding, diagnosing, and technical repairs/service/advice to our product range, both on and offsite.

• Help establish and develop servicing procedures and guidelines.

• Liaise with other departments and suppliers as required to ensure high levels of customer service and support.

• Lead by example & ensure all staff and contractors follow our Health and Safety Policies and that continuous improvement measures are implemented.

• Ensure that all warranty jobs are completed within the warranty terms and conditions.

• Coordinate and maintain all service tooling and ancillary equipment via inspections and action as required.

• Stock inventory of spare parts, broken appliances etc

• Skill Requirements and Qualifications

• Preferably 5 or more years experience as a service technician with ability to re-gas fridges and knowledge of appliances and white ware (ovens, cooktops, range hoods etc

• Hold a current electrical practising licence

• Excellent experience in maintenance, repair and technical diagnosis of faults in appliances and other products within our supported range.

• Excellent written and verbal communication skills.

• Able to schedule work effectively and efficiently.

• Have a working knowledge of Quality Assurance and be active in promoting its principles.

• Have an intermediate knowledge of computer systems, including Microsoft Office.

• Have a current and clean drivers’ licence

Additional Requirements
Applicants must have the legal right to work fulltime in New Zealand.

To Apply Email [email protected]

 

Customer Service Team Member (Full Time)

About the role
Enjoy speaking on the phone all day? Come and work for us! We are on the hunt for our newest member of our Customer Services Team!

The Role
As a Customer Service Team Member, you will be responsible for the day to day interaction with Trade Depot customers through a variety of communication channels. You will be comfortable with and enjoy an extremely fast paced environment, confidently communicating with customers via phone calls, email inquiries and online chat.

 

This full-time role will require you to work on a roster during our standard open hours which can include after hours and  weekend work.

 

The right candidate will possess a friendly and personable phone manner and online communication style which includes a clear command of the English Language.

 

You will be resilient and tenacious as well as motivated about helping customers and making sure they are well looked after. You will ensure that all customer queries are resolved in a timely, pleasant and satisfactory manner while aiming to achieve your daily response target.

 

We are not going to lie; this role is not for the faint hearted. It is a very busy and demanding phone-based role. However, in return there are opportunities galore for those with a flexible mindset and positive attitude! We are a friendly and supportive bunch, with a family like work environment... and oh yes, we like to enjoy pizza for lunch every Thursday!

Additional Requirements
Please only apply if you are legally entitled to work Full Time in New Zealand.

To Apply Email [email protected]

 

 

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