Frequently Asked Questions

 

Our Brands

Vogue

Vogue is our own brand, they are inspired from European design and offer fantastic value for money.

 

Midea [Mai’dia]

Established in 1968, Midea is a publicly listed and, since July 2016, Fortune 500 company that offers one of the most comprehensive ranges in the home appliance industry.

Midea is headquartered in Southern China, but is a truly global company with over 100,000 employees and operations in more than 200 countries. The company has 21 production facilities and 260 logistics centres worldwide. After nearly 50 years of continued growth, Midea now generates annual global revenue of more than USD22 billion.

Midea’s brand promise is “to provide surprisingly-friendly solutions for the one who treasure those tiny moments at home” and recently launched its new motto: “Midea - make yourself at home”. Midea is implementing its strategy to continue as a highly dynamic enterprise, with the aspiration for consistent growth that is characteristic of a world class business.

 

Bravat

Bravat is the High-end brand of kitchen and bath products owned by Roman Dietsche, a German sanitary ware provider funded at Yr.1873. 
With German quality and stylish designs, Bravat products are popular in luxury hotels and commercial constructions around the world. 

 

TCL

TCL air-conditioner division is one of the core industries in TCL Corporation, which was established in 1999. It is also one of the leading air conditioner manufacturers in China, producing all kinds of residential air conditioners, commercial air conditioners, portable air conditioners, dehumidifiers and compressors. Download the TCL catalogue here

 

 

Product Information

Why are you so cheap?

We buy in volume directly from the manufacturer so can pass the savings to you; we also work on tiny margins, our business is based on volumes.

 

Where do your products come from?

We buy from leading global manufacturers around the globe.

 

Why are some items sometimes out of stock?

We strive to maintain availability of all items listed. However, due to the success of a particular item(s) or supply delays, it is possible that an item can be temporarily out of stock. Most times, we can provide delivery information on an out of stock item.

 

I wish to order an item that is out of stock

If the product has a ETA date, we can provide a pre-order service, contact our sales team on 09 636 1111 / 0800 TRADED. We are available from Monday - Friday 8.00am - 5:00pm and Saturday - Sunday 9:00am - 4:00pm

 

Are prices the same online as they are in store?

In most cases the prices you see for products online will be the same as the price of products in store. Prices are similar between our showroom store and online because we want customers to enjoy the same great value for money from Trade Depot wherever they shop.  You will occasionally find some 'Online Only' offers which are deals exclusively available to our online shoppers.

 

Can I pick my online order up from Trade Depot Showroom?

Yes, we have a Click & Collect service which means you can order online and pick up from our Showroom 306 Neilson Street, Onehunga

 

Do you have other stores?

At present our showroom and fulfilment center is based in Onehunga - Auckland, we can however ship your order nationally.

 

 

Payment

What payment methods do you accept online

Order online securely with your Visa or Mastercard. Alternatively you can use Paypal as your method of payment. Your credit card information is not collected or held by our website (for your security).

 

What payment methods do you accept in your physical store?

We offer many 'Buy now pay later' options with our Q Card, Farmers Card and Gem Card. Interest free options available. Conditions Apply. Enquire in-store.

 

Will I get a discount?

We operate on tiny margins so everyone gets the best price.

 

Does Trade Depot offer lay-by?

Trade Depot does not offer a laybuy service.

 

Can I order products over the phone?

Yes. Contact our Sales/Admin team on 09 636 1111 / 0800 TRADED. We are available from Monday - Friday 8.00am - 5:00pm and Saturday - Sunday 9:00am - 4:00pm

 

 

Delivery Information

How long will delivery take?

We aim to deliver your item(s) within 3-5 working days after payment is received

 

Can you deliver today?

We outsource all of our deliveries to 3rd party couriers; delivery is usually in 3 - 5 working days.

 

What happens if the goods are damaged when I open them up?

Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify Trade Depot within 24 hours of delivery.

 

I have a question regarding my order, who can I contact?

Phone the Contact Centre on 09 636 1111 / 0800 TRADED. We are available from Monday - Friday 8.00am - 5:00pm and Saturday - Sunday 9:00am - 4:00pm

 

 

 

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